Return Policy

We’re so sure you’ll love your Swannies Eyewear and Lighting that we offer a 30-day 100% money-back guarantee.* If you have any questions or concerns, just reach out to our friendly support team support@swanwicksleep.com or +1 (855) 441-2008.

Due to hygienic reasons, the following products are final sale: sleep masks, earplugs, melatonin, linen spray, and oil roll-ons.

CONTACT US

To request a refund, exchange, help with tracking your package, or for questions or comments:

EXCHANGES

Order the wrong style or size? We will help you find the perfect pair if you contact us within 30 days. We will even cover the costs of return shipping with a prepaid return label.

RETURNS

If you’d like to make a return, please contact us at support@swanwicksleep.com or +1 (855) 441-2008 with your name, order number, and email address. We’ll walk you through the process. Note, all returns must be in an unused condition with its original packaging.

Refunds are processed to your original form of payment upon receipt of the returned product.

POSTAGE

Customers in the United States of America, Canada, and the United Kingdom will receive a printable prepaid return label. If dispatching a return from any country not listed, you are responsible for postage to our United States of America or United Kingdom warehouses. Contact us at support@swanwicksleep.com or +1 (855) 441-2008 with your name, order number, and email address, and we’ll provide you with the address of the closest returns center.

LIMITATIONS AND EXCLUSIONS

*Excludes the following items: prescription eyewear, “Last Chance” offers, individual bundle items.

Please refer to the Prescription Swannies Return Policy.

Due to hygienic reasons, the following products are final sale: sleep masks, earplugs, melatonin, linen spray, and oil roll-ons.